Welcome to Mellow AI. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@mellow-ai.com.
We collect several types of information to provide and improve our service:
• Personal Information: Name, email address, and profile information you provide when creating an account
• Usage Data: Information about how you use our service, including interaction patterns and feature usage
• Technical Data: IP address, browser type, device information, and cookies
• Content Data: Information you input while using our AI services, including messages and prompts
We use the collected information for the following purposes:
• To provide and maintain our service
• To personalize your experience and improve our AI capabilities
• To communicate with you about updates and changes
• To detect, prevent, and address technical issues
• To analyze usage patterns and improve our features
We only share your information in the following circumstances:
• With your explicit consent
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• With service providers who assist in operating our platform
We never sell your personal information to third parties.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. If you request deletion of your account, we will delete your personal information within 30 days, except where we are required to maintain certain records for legal or legitimate business purposes.
We implement industry-standard security measures including:
• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Continuous monitoring for potential security threats
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
You have the following rights regarding your personal information:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature that signals your preference not to be tracked online. While we currently do not respond to DNT browser signals, we honor your privacy choices by providing transparent information about our data practices and offering privacy controls through our platform settings.
Yes, California residents have specific rights under the California Consumer Privacy Act (CCPA), including:
• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising their CCPA rights
Yes, we may update this privacy notice from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you through our platform or via email before the changes become effective. Continued use of our services after such notifications constitutes acceptance of the updated privacy policy.
If you have questions or comments about this notice, you may contact us at:
Email: privacy@mellow-ai.com
Address: [Your Company Address]
Phone: [Your Company Phone]
We will respond to all inquiries within 30 days.